The Points Shop Incentive & Reward Program
To best incentivise channel partners, clients and customers you need a solution that provides tangible results and motivates the kind of business behaviours that increase overall business performance. The Points Shop incentive program is a flexible solution merging online and offline elements to generate exceptional results for your business.
Research has shown that tangible prize based rewards are viewed as a greater incentive than simple cash rewards. The Points Shop solution rewards its members through such gifts, providing a more tangible boost to performance than traditional money incentives.
The Points Shop service consists of six individual service areas focused on getting you the best possible results out of your program.
Program Planning & Design – Developing Customised Solutions for Your Business
Our experienced consultants will help you develop a tailor made solution specifically for your business needs. Our team will help you leverage our years of experience helping businesses like yours obtain the best incentive results from their programs.
The planning and design phase is conducted in consultation with your business to help ensure effective delivery of service and identification of key performance indicators by which to measure the program’s ultimate success.
Reward Delivery and Sourcing – Motivating Performance
Gain access to hundreds of rewards over a wide range of lifestyle products from leading manufacturers at a variety of price points. Our prizes are highly desirable, proven motivators and act as ever-increasing incentives for performance - literally, a 'stepladder of increasing value'.
You don’t have to worry about obtaining or delivering prizes. The Points Shop will do it all for you ensuring you obtain these gifts at a competitive price, delivered to prize winners with a minimum of fuss. You can even access custom branded products for prizes through our Promoshop service. And throughout all of this you will have access to tracking tools that will keep you up to date with everything happening in your program.
The Points Shop Technology Platform – Putting Control in Your Hands
To assist in the management of your program and to facilitate participant communication your rewards program will be backed up by the customisable The Points Shop Web Platform Through this facility you will be able to access detailed reports on program performance while participants will be able to browse available rewards, redeem points and obtain account balances. Further more you gain efficiencies through the utilisation of an existing proven platform, reducing production and implementation costs.
Program Management – Ensuring Your Program Delivers Results
Facilitating the success of your rewards program is our qualified program management team. Beginning with the management of the initial program roll out the Points Shop team will ensure the establishment and maintenance of program momentum. Your account manager will ensure sufficient levels of participant engagement, manage reward allocation and report on program performance. From program inception to conclusion your program manager will coordinate all aspects of your program.
Communications Strategies – Engaging Your Audience
Ensuring the engagement of program participants is key to overall program success. The Points Shop management team will develop a communications strategy that ensures high levels of engagement and program performance. By developing a variety of communications tools such as mailouts we ensure that your loyalty program remains in the forefront of people’s minds. If you are after more advanced communications strategies we can help there too.
Support – Hassle Free Maintenance of Your Program
All participant enquiries are handled through specialised telephone hotlines freeing up your resources for where they are needed most. Our team will be able to provide fast and helpful assistance to your participants and ensuring that engagement is kept high.
As each program is customised to the individual business’ needs, program costs are dependent on your requirements. To obtain a quote for the setup of your own rewards program please contact our consultants on 03 9646 8244.